Best Practices for Medical Offices and Clinics During COVID-19

Best Practices for Medical Offices and Clinics During COVID-19

Published: April 24th, 2020

The Centers for Disease Control (CDC) have provided some helpful preparedness tips for medical offices and clinics to ensure their preparedness for COVID-19 and help protect your patients and healthcare workers. These best practices are critical to helping to reduce the risk of spreading COVID-19.

Before Patients Arrive

  • Prepare the clinic.
  • Know which of your patients are at higher risk of adverse outcomes from COVID-19.
  • Consider and plan for providing more telemedicine appointments.
  • Know how to contact your health department.
  • Stay connected with your health department to know about COVID-19 in your community.
  • Step up precautions when the virus is spreading in your community.
  • Assess and restock supplies now and on a regular schedule.

Communicate with patients.

  • Ask patients about symptoms during reminder calls.
  • Consider rescheduling non-urgent appointments.
  • Post signs at entrances and in waiting areas about prevention actions.
  • Prepare the waiting area and patient rooms.
  • Provide supplies—tissues, alcohol-based hand rub, soap at sinks, and trash cans.
  • Place chairs 3–6 feet apart, when possible. Use barriers (like screens), if possible.
  • If your office has toys, reading materials, or other communal objects, remove them or clean them regularly.

Train and prepare your staff now.

  • Ensure that clinical staff know the right ways to put on, use, and take off PPE safely.
  • Recognize the symptoms—fever, cough, shortness of breath.
  • Implement procedures to quickly triage and separate sick patients.
  • Emphasize hand hygiene and cough etiquette for everyone.
  • Ask staff to stay home if they are sick.
  • Send workers home if symptoms develop at work.

When Patients Arrive

  • Place staff at the entrance to ask patients about their symptoms.
  • Provide symptomatic patients with tissues or facemasks to cover mouth and nose.
  • Limit non-patient visitors.
  • Separate sick patients with symptoms.
  • Allow patients to wait outside or in the car if they are medically able.
  • Create separate spaces in waiting areas for sick and well patients.
  • Place sick patients in a private room as quickly as possible.

After Patients are Assessed

  • Provide at-home care instructions to patients with respiratory symptoms. Consider telehealth options for follow up.
  • Notify your health department of patients with COVID-19 symptoms.
  • After patients leave, clean frequently touched surfaces using EPA-registered disinfectants—counters, beds, seating.

For more information on COVID-19 visit:

MedSafe currently has a COVID-19 Online Training Module available. Please give us a call at 1-888-MED-SAFE if you'd like to add the training to your account.